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Machine learning is increasingly used in hospital operations, revenue cycle management, and quality monitoring. These administrative applications require transparency because their outputs can influence access, resource allocation, financial decisions, and accountability. This systematic review examined explainable machine learning methods applied to operational decision support, revenue cycle analytics, and quality monitoring in healthcare administration. The review focused on the type, depth, and use of transparency methods rather than predictive performance. A PRISMA 2020–compliant search strategy was applied to PubMed, Scopus, IEEE Xplore, and Web of Science for studies published between 2017 and 2022. Screening, extraction, and narrative synthesis focused on administrative domain, model type, explanation method, stakeholder use, and risk of bias. SHAP and LIME were the most frequently discussed post-hoc explanation approaches, while feature importance, partial dependence, rule-based models, and attention mechanisms appeared in smaller subsets of the literature. Operational decision support showed the strongest explainability uptake, whereas revenue cycle analytics and administrative quality monitoring remained less developed. Explainability in healthcare administration remains uneven and often superficial. The largest gap is not the availability of explanation tools, but the limited evidence that explanations improve managerial decisions, accountability, fairness, or auditability.

Revenue cycle inefficiencies, including claim denials, coding errors, delayed reimbursement, and prior authorization workload, impose substantial administrative and financial burdens on healthcare organizations. Machine learning has been proposed as a decision-support approach for improving prediction, automation, and workflow prioritization in these areas. This systematic review examined peer-reviewed and closely related scholarly literature from 2017 to 2023 on machine learning for healthcare revenue cycle analytics. The review focused on claim denial prediction, coding automation, payment delay forecasting, and prior authorization support. A PRISMA 2020-compliant review process was used, including structured database searching, dual screening, and domain-based narrative synthesis. Risk of bias was assessed using criteria adapted from PROBAST-AI, with attention to temporal validation, data leakage, and implementation relevance. The literature showed the greatest maturity in automated clinical coding and emerging but narrower evidence for claim denial prediction. Evidence for payment delay forecasting and prior authorization support was more limited, with few studies describing prospective implementation or measured operational impact. Machine learning shows promise for improving revenue cycle decision support, but most evidence remains retrospective and technically oriented. Deployment is constrained by data fragmentation, explainability requirements, workflow integration, and regulatory caution.

Administrative tasks surrounding a clinical encounter include documentation, coding, billing, insurance verification, prior authorization, and care coordination. These tasks are unevenly distributed across encounters and can consume substantial clinical and operational capacity. Health systems often detect administrative overload only after coding backlogs, payer denials, unanswered messages, or staff overtime have already emerged. The absence of an encounter-level prediction tool limits the ability of practices to intervene before administrative work accumulates. This article proposes a machine learning model that predicts whether an encounter is likely to become a high-administrative-burden event. The model uses documentation complexity, billing requirements, insurance rules, care coordination needs, and provider workload indicators as core predictors. A gradient-boosted classification framework is conceptually specified using historical encounter, billing, scheduling, payer, and workload data. The model would generate an encounter-level burden risk score and provide interpretable feature-domain contributions to support operational decisions. Conceptually, the model could identify encounters likely to require additional coding review, prior authorization follow-up, payer documentation, or multidisciplinary coordination. The resulting risk score would support proactive staffing, pre-visit review, and workflow routing. A predictive model for high administrative burden encounters could help shift healthcare administration from reactive queue management to anticipatory operational planning. Such a model may support revenue integrity, reduce avoidable rework, and lessen administrative strain on clinicians and staff.