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Patient Portal Inbox Intelligence: A Risk-Stratified Framework for Urgency Detection, Routing, and Duty-of-Care Boundaries
In the evolving landscape of digital healthcare, patient portals serve as critical conduits for asynchronous communication, yet their inboxes often overwhelm clinicians with unstructured messages, risking delays in urgent care. This conceptual manuscript introduces the urgency-risk orchestration network (URON), a theoretical framework designed to stratify message urgency, automate routing, and delineate duty-of-care boundaries within electronic health record (EHR) ecosystems. Drawing on principles from clinical AI architectures and healthcare analytics, URON integrates multi-layered intelligence for real-time triage, leveraging risk stratification algorithms to prioritize messages based on semantic urgency cues, patient history integration, and ethical governance constraints. The framework emphasizes interoperability with existing decision support pipelines, ensuring seamless workflow integration while mitigating biases in AI-driven routing. By establishing clear boundaries for clinician intervention, URON aims to reduce cognitive load and enhance patient safety without empirical validation. Theoretical implications include improved resource allocation in ambulatory settings and proactive monitoring of system drift. This work synthesizes recent literature on AI governance and EHR intelligence, proposing a scalable infrastructure that balances automation with human oversight. Ultimately, URON provides a blueprint for intelligent patient portal management, fostering equitable and efficient healthcare delivery.
Journal of Health Informatics and Digital Systems
Original Research | Open access | 10 January 2024 | Article: 37
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AI-driven Diagnostics Artificial Intelligence in Health Informatics Artificial Intelligence in Healthcare Big Data in Healthcare Clinical Data Mining Clinical Decision Support Systems Clinical Informatics Computer Vision Connected Health Systems Deep Learning Digital Health Digital Healthcare Innovation Digital Transformation in Healthcare Electronic Health Records Ethical AI in Healthcare Explainable AI Health Data Analytics Health Data Privacy Health Informatics Health Information Management Health Information Systems Health System Optimization Health Technology Assessment Healthcare Data Science Healthcare Informatics Healthcare Information Security Healthcare Management Healthcare Management Information Systems Intelligent Medical Systems Internet of Medical Things (IoMT) Interoperability in Healthcare Systems Machine Learning Medical Data Analytics Medical Data Management Medical Imaging Mobile Health (mHealth) Natural Language Processing Precision Medicine Predictive Analytics Remote Patient Monitoring Smart Healthcare Systems Telemedicine Wearable Health Technologies e-Health




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