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Retrieval-Augmented Clinical Operations Assistant for Answering Hospital Policy Questions Using Local Protocols, Staffing Guidelines, Bed Management Rules, Escalation Pathways, and Real-Time Operational Dashboards
Hospital staff routinely spend substantial cognitive effort locating operational policies, staffing rules, escalation pathways, and dashboard metrics across fragmented repositories. This hidden search burden can slow decision-making during high-pressure clinical operations. Current hospital knowledge environments rarely support natural-language policy questions answered from the institution’s own approved documents. Staff may know what they need to ask, but not where the relevant rule, protocol, or dashboard field is stored. This article proposes a retrieval-augmented clinical operations assistant that accepts free-text questions and retrieves relevant passages from local policy repositories and structured operational data sources. The assistant would synthesize a grounded response while exposing the sources used to generate the answer. The proposed assistant includes a document ingestion pipeline, a vector store, a permissioned large language model, a real-time dashboard connector, and a simple chat interface embedded in the hospital intranet. These components would work together to make local protocols, staffing guidelines, bed management rules, and escalation pathways conversationally accessible. The assistant would be expected to reduce staff search burden, improve visibility of current policy, and support more consistent use of institutional operating rules. Its value would depend on strict grounding in authoritative documents, robust version control, and clear boundaries when policies are missing or contradictory. A retrieval-augmented clinical operations assistant represents an early step toward conversational, trustworthy, and continually updated operational decision support. Such a system should complement, rather than replace, human judgment and formal policy governance.
Journal of Health Informatics and Digital Systems
Original Research | Open access | 25 February 2025 | Article: 108
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AI-driven Diagnostics Artificial Intelligence in Health Informatics Artificial Intelligence in Healthcare Big Data in Healthcare Clinical Data Mining Clinical Decision Support Systems Clinical Informatics Computer Vision Connected Health Systems Deep Learning Digital Health Digital Healthcare Innovation Digital Transformation in Healthcare Electronic Health Records Ethical AI in Healthcare Explainable AI Health Data Analytics Health Data Privacy Health Informatics Health Information Management Health Information Systems Health System Optimization Health Technology Assessment Healthcare Data Science Healthcare Informatics Healthcare Information Security Healthcare Management Healthcare Management Information Systems Intelligent Medical Systems Internet of Medical Things (IoMT) Interoperability in Healthcare Systems Machine Learning Medical Data Analytics Medical Data Management Medical Imaging Mobile Health (mHealth) Natural Language Processing Precision Medicine Predictive Analytics Remote Patient Monitoring Smart Healthcare Systems Telemedicine Wearable Health Technologies e-Health




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