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The rapid expansion of unstructured narrative data within patient safety event (PSE) reporting systems presents both a valuable source of safety intelligence and a major analytical challenge for healthcare organizations. Traditional manual review processes are labor-intensive, subjective, and incapable of scaling to the vast volumes of incident reports generated across modern health systems. Artificial intelligence techniques, particularly natural language processing and machine learning, provide scalable approaches for extracting meaningful insights from these narratives. This narrative review synthesizes advances in AI-enabled PSE analytics across three interconnected domains: automated narrative mining, data-driven taxonomy development, and integration within learning health systems that transform safety data into continuous improvement cycles. Evidence indicates that AI methods can improve event classification, accelerate detection of emerging safety signals, and reduce the analytical burden on safety teams. However, challenges remain regarding model generalisability, interpretability, and governance. AI-driven narrative analytics is emerging as a foundational component of next-generation safety intelligence infrastructures.

Repeat diagnostic imaging is a major driver of healthcare costs, radiation exposure, workflow burden, and downstream follow-up from incidental findings. Its occurrence often follows recognizable patterns shaped by prior imaging, persistent symptoms, specialist advice, recent results, and provider ordering habits. Current utilization management tools often respond after an imaging order has already been placed or rely on static appropriateness rules. They therefore miss opportunities to anticipate repeat ordering risk before the clinician reaches the final order-entry step. This manuscript proposes a sequence learning model that could predict the probability of a repeat diagnostic imaging order within a future clinical window. The model would integrate prior imaging history, symptom documentation, specialist recommendations, ordering physician behavior, and recent test results. The conceptual model would use a recurrent neural network or Transformer encoder to process temporally ordered imaging and clinical events. Structured radiology information system data would be combined with natural language processing features from clinical notes and consult documentation, physician-level ordering context, and recent laboratory or imaging-result signals. Conceptually, the model would forecast whether a repeat CT, MRI, ultrasound, or related diagnostic imaging order is likely to occur. It would also identify major contextual drivers so that the prediction could support pre-emptive review, alternative care suggestions, or guideline-aligned follow-up. A sequence learning model for repeat imaging prediction could function as a safety-and-value layer within radiology workflow. It could reduce unsupported imaging variation while preserving clinically indicated follow-up and surveillance.

Healthcare administration generates large volumes of textual data, including clinical notes, billing documentation, incident narratives, portal messages, and operational records. These data create administrative burden but also provide opportunities for natural language processing to support documentation, coding, communication, safety review, and workflow automation. This systematic review examined natural language processing models applied to healthcare administration from 2017 to 2024. The review focused on five domains: clinical documentation, coding support, incident reporting, patient communication, and workflow automation. A PRISMA 2020-compliant review was conducted using structured searches of PubMed, Scopus, IEEE Xplore, and Web of Science for studies published between 2017 and 2024. Eligible studies were screened by two reviewers, extracted using a structured template, and synthesized narratively by administrative domain, model type, evaluation approach, and implementation maturity. Transformer-based models were increasingly prominent across the reviewed literature, particularly in documentation support, automated coding, and clinical text classification. Clinical documentation and coding support had the strongest evidence base, while incident reporting, patient communication, and workflow automation remained less mature and less frequently evaluated in real-world settings. Natural language processing for healthcare administration is technically promising, but most applications remain at the retrospective or proof-of-concept stage. Prospective validation, workflow integration, governance, and human oversight are needed before widespread operational adoption.

Escalated patient complaints signal breakdowns in communication, care coordination, service recovery, and trust. These events can create safety, reputational, financial, and legal risk, yet they often emerge from data already generated before escalation occurs. Current complaint management workflows are largely reactive. Health systems often rely on manual triage, retrospective reports, and delayed recognition of risk after a patient’s dissatisfaction has already intensified. This article proposes a multimodal neural network for predicting whether an initial patient complaint is likely to escalate into a formal grievance, regulatory concern, legal threat, or other high-risk pathway. The model is conceptual and intended to support early intervention rather than replace human judgment. The proposed architecture integrates call center transcript embeddings, portal message language features, service recovery note representations, structured encounter metadata, and prior satisfaction survey responses. These inputs are fused into a dynamic escalation risk representation that could be updated as new interactions occur. Conceptually, the model would identify high-risk patterns such as repeated calls with increasing anger, portal messages expressing urgency, unresolved service recovery documentation, and prior low satisfaction scores. Such early detection could help patient relations teams prioritize timely outreach and targeted resolution. A multimodal neural network for complaint escalation prediction could shift patient relations from retrospective damage control toward proactive experience improvement. Its value would depend on careful validation, interpretability, privacy protection, and responsible integration into service recovery workflows.