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Artificial Intelligence for Healthcare Operations Management: A Review of Predictive Analytics Models for Staffing, Scheduling, Bed Capacity, Patient Flow, and Service Demand Forecasting
Healthcare operations are constrained by demand volatility, resource scarcity, staffing pressures, and interdependent patient pathways. Artificial intelligence and predictive analytics offer a way to anticipate operational stress before it becomes visible in queues, bed shortages, overtime, or delayed care. This systematic review examines predictive analytics models applied to hospital staffing, scheduling, bed capacity, patient flow, and service demand forecasting from 2017 to 2022. The objective is to synthesize model types, data sources, operational targets, validation approaches, and implementation maturity across these domains. A PRISMA 2020–compliant review design was used to guide database searching, screening, eligibility assessment, extraction, and synthesis. Searches covered PubMed, Scopus, IEEE Xplore, and Web of Science, with narrative synthesis grouped by operational domain and risk of bias considered using an operationally adapted PROBAST-AI lens. The evidence base was dominated by retrospective, single-centre studies demonstrating the technical feasibility of predictive analytics for bed demand, emergency department arrivals, admission prediction, discharge prediction, and length-of-stay estimation. Staffing and scheduling studies were less frequent, and prospective implementation in real operational workflows remained uncommon. Predictive analytics for healthcare operations management is technically mature but practically under-deployed. The central challenge is translating forecasts into staffing, scheduling, bed-management, and command-centre decisions that measurably improve operational performance.
Journal of Health Informatics and Digital Systems
Review | Open access | 25 February 2023 | Article: 76
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AI-driven Diagnostics Artificial Intelligence in Health Informatics Artificial Intelligence in Healthcare Big Data in Healthcare Clinical Data Mining Clinical Decision Support Systems Clinical Informatics Computer Vision Connected Health Systems Deep Learning Digital Health Digital Healthcare Innovation Digital Transformation in Healthcare Electronic Health Records Ethical AI in Healthcare Explainable AI Health Data Analytics Health Data Privacy Health Informatics Health Information Management Health Information Systems Health System Optimization Health Technology Assessment Healthcare Data Science Healthcare Informatics Healthcare Information Security Healthcare Management Healthcare Management Information Systems Intelligent Medical Systems Internet of Medical Things (IoMT) Interoperability in Healthcare Systems Machine Learning Medical Data Analytics Medical Data Management Medical Imaging Mobile Health (mHealth) Natural Language Processing Precision Medicine Predictive Analytics Remote Patient Monitoring Smart Healthcare Systems Telemedicine Wearable Health Technologies e-Health




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