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			<depositor_name>Clinical Intelligence Research Press</depositor_name>
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				<full_title>Journal of Health Informatics and Digital Systems</full_title>
				<abbrev_title>J. Health Inform. Digit. Syst.</abbrev_title>
				<issn>3149-8973</issn>
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					<year>2026</year>
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					<volume>6</volume>
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				<issue>1</issue>
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					<title>Multimodal Neural Network for Predicting Patient Complaint Escalation Using Call Center Transcripts, Portal Messages, Service Recovery Notes, Encounter Metadata, and Prior Satisfaction Survey Responses</title>
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            <given_name>Jose</given_name>
            <surname>Martinez</surname>
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            <given_name>Carmen</given_name>
            <surname>Lopez</surname>
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					<year>2026</year>
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